Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, call our hotline, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site or call our hotline. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. Phone number may be collected from callers to our hotline.
Web browser cookies
Recording of hotline calls
Our VOIP system automatically records and stores all calls made to and from our hotline. Please do not call our hotline if you do not agree with these terms. You can instead contact us by email at [email protected]
How we use collected information
Active Global Specialised Caregivers Pte Ltd and Active Global Respite Care Pte Ltd may collect and use Users personal information for the following purposes:
- To improve customer service: Information you provide helps us respond to your customer service
requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our
Users as a group use the services and resources provided on our Site.
- To improve our Site: We may use feedback you provide to improve our products and services.
- To send periodic emails: We may use the email address to respond to their inquiries, questions, and/
or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. A data protection officer has been appointed: It is the CEOs of Active Global Specialised Caregivers Pte Ltd and Active Global Respite Care Pte Ltd, respectively.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your acceptance of these terms
By using this Site, and by calling our hotline, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
site, please contact us at:
Active Global Specialised Caregivers Pte Ltd | Active Global Respite Care Pte Ltd
51 Goldhill Plaza
This document was last updated on June 8, 2021