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Privacy Policy

This Privacy Policy governs the manner in which Active Global Specialised Caregivers Pte Ltd and Active Global Respite Care Pte Ltd collect, use, maintain and disclose information collected from users (each, a "User") of the website ("Site"), and from callers to our hotline. This privacy policy applies to the Site and all products and services offered by Active Global Specialised Caregivers Pte Ltd and by Active Global Respite Care Pte Ltd.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, call our hotline, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site or call our hotline. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information. Phone number may be collected from callers to our hotline.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. Please consult our Cookies Policy here


Recording of hotline calls
Our VOIP system automatically records and stores all calls made to and from our hotline. Please do not call our hotline if you do not agree with these terms. You can instead contact us by email at
How we use collected information

Active Global Specialised Caregivers Pte Ltd and Active Global Respite Care Pte Ltd may collect and use Users personal information for the following purposes:

- To improve customer service: Information you provide helps us respond to your customer service
requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our
Users as a group use the services and resources provided on our Site.
- To improve our Site: We may use feedback you provide to improve our products and services.
- To send periodic emails: We may use the email address to respond to their inquiries, questions, and/
or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. A data protection officer has been appointed: It is the CEOs of Active Global Specialised Caregivers Pte Ltd and Active Global Respite Care Pte Ltd, respectively.


Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.


Changes to this privacy policy

Active Global Specialised Caregivers Pte Ltd and Active Global Respite Care Pte Ltd have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, and by calling our hotline, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this
site, please contact us at:
Active Global Specialised Caregivers Pte Ltd | Active Global Respite Care Pte Ltd

51 Goldhill Plaza
Singapore 308900
6536 0086

This document was last updated on June 8, 2021